The holidays are over which means it’s time to make your returns. This tends to be a time consuming, tedious, and frustrating process. That’s why Danielle Serino of Cleveland’s WKYC Channel 3 and I got together to talk about what you should know about making store returns.

Store Return Tip #1

Check the company’s return policy online. Typically retailers have extended return windows during the holidays (although some only offer a few days.) If you’re lucky, you’ll be working with a generous store who allows a 365+ day return.

Some of my favorite retailers with great return policies are:

1. Nordstrom
2. Zappos
3. Amazon (except for 3rd party sellers)

Store Return Tip #2

Once you know how long you have to return your items, you need to decide when you’re going to return them. If the policy timeline allows for it, you should wait at least a week after the holidays to avoid long lines. Everyone will be checking off the same to-do list items, but if you wait, you’re more likely to have a better experience and might even see new inventory.

Store Return Tip #3

The next thing you need to make a successful return is the right paperwork. Again, check the store’s policy, but typically you’ll need:

1. A receipt (either the original or gift)
2. The original tags and packaging
3. The item unused and undamaged (unless it was damaged when you opened it)
4. Your ID
5. And sometimes you might even need the original payment method

If you made the purchase and have all of the above, you can typically expect the full refund amount to go back on the original payment method.

If the item was a gift and you have the gift receipt, you can expect a full refund to go on a store credit or gift card.

If you do not have all of the items listed above, you may receive store credit for the price the item is currently selling for. Or in some cases, you may not receive a refund at all.

Store Return Tip #4

The last thing to remember when making your returns is patience and kindness. The sales associates who are helping you are recovering from a long and tiring holiday work season. They are there to support you but also are simply enforcing the company’s policies (not making them). Don’t get upset if the retailers return policy is less than ideal.

Also remember that sometimes returns negatively affect the sales associates commission or store’s sales numbers. While it’s not an excuse for an employee to be upset, short, or frustrated with you, it does help explain their mindset. If you’re kind, understanding, and grateful for their help, you’re more likely to leave your returns experience stress and frustration free.

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